Policies and Terms

    Learn about our privacy, security policies and service agreement

    Security and Privacy

    How we collect, use and protect your personal data

    General Service Agreement

    Terms and conditions of educational services

    Privacy and Security Policy

    VOIX DU FUTUR

    1. Information Collection

    • User-provided data: name, email, phone number, CPF/CNPJ, address, and payment information. • Browsing data: IP address, approximate location, browser type, operating system, visited pages, and time spent on the site. • Cookies and similar technologies: used to enhance user experience, remember preferences, and personalize content. • Messages exchanged on the platform with the teaching staff, including any attached files.

    2. Use of Information

    • To process registrations, enrollments, and payments. • To provide access to courses, materials, and learning platforms. • To personalize the user experience on the website. • To send relevant communications (news, promotions, course updates). • To comply with legal and regulatory obligations.

    3. Data Sharing

    VOIX DU FUTUR does not sell personal information. Data may only be shared: • With essential service providers (payment platforms, hosting, email marketing), always under agreements ensuring data protection. • When required by law or by order of a competent authority.

    4. Information Security

    • Data encryption in transit (SSL/TLS). • Restricted access control and privilege management. • Continuous security monitoring and regular backups. • Internal confidentiality policies and periodic staff training. • Files attached to messages are stored in a secure cloud service, with restricted access.

    5. User Rights (LGPD)

    Under the Brazilian General Data Protection Law (LGPD – Law No. 13.709/2018), users have the right to: • Access, correct, or update their personal data. • Request data deletion, when applicable. • Withdraw previously granted consent. • Request data portability, as provided by law. Requests may be submitted by email to: contact@voixdufutur.com

    6. Data Retention

    Personal data will be retained only for as long as necessary to: • Fulfill legitimate and legal purposes. • Meet regulatory and contractual obligations. • Protect the company's rights in potential disputes. • Messages and attachments exchanged on the platform are kept while the student's account remains active, and deletion may be requested as described in Section 5.

    7. Use of Cookies

    • Improve website performance. • Analyze access metrics and user behavior. • Display personalized content and advertisements. Users may disable cookies in their browser, but certain site features may be affected.

    8. Policy Updates

    VOIX DU FUTUR may update this Policy at any time. Periodic review is recommended. Significant changes will be communicated through the website or via email.

    9. Contact

    Questions, requests, or complaints regarding privacy and data protection should be directed to: contact@voixdufutur.com

    Educational Services Agreement – Adhesion Contract

    This instrument governs the general conditions of service provision between the educational institution VOIX DU FUTUR INC., a private legal entity, headquartered at 10665 Jasper Ave NW, Suite 1400, Edmonton, Alberta, Canada, T5J 3S9, Business Number: 799358877RC0001, Email: contact@voixdufutur.com, WhatsApp: +55 41 98805-3493, hereinafter referred to as "VOIX", and the student, hereinafter referred to as the "STUDENT", identified and qualified through the digital enrollment system available at www.voixdufutur.com. By confirming enrollment, the STUDENT agrees with the terms and conditions set forth herein.

    1. PARTIES AND OBJECT

    The STUDENT declares to be aware that each course has its own format, objectives, target audience, and didactic materials, and that all such information is made available prior to enrollment. The STUDENT is responsible for reading the complete description of the selected course, as well as ensuring they meet the prerequisites for enrollment and participation. Some courses may offer additional services or specific rules (such as rescheduling policy, access period, personalized content, participation in mentoring, etc.), whose details will also be available before enrollment.

    2. COURSE DESCRIPTION

    Throughout the Base Courses (Regular or Fast Track), 3 (three) evaluations will be applied, covering listening comprehension, reading comprehension, speaking, and writing. The minimum average score for passing is 12 (twelve) points out of 20 (twenty). Students who fail must repeat the 4 weeks corresponding to the failed assessment, assuming a new proportional cost.

    3. METHODOLOGY AND FORMAT

    VOIX courses adopt a communicative, practical, and student-centered approach. Classes may be delivered only synchronously (live), individually, in pairs, or in groups, according to the course format selected by the STUDENT. Personalized courses include a correction lab ("pack de corrections") for written and oral productions, with feedback provided within a reasonable timeframe and according to internal pedagogical guidelines. The schedule, access period, and number of meetings are defined at the time of enrollment and reiterated in the course summary available on the VOIX platform. For individual or pair-based courses, any previously scheduled class can only be rescheduled with at least 24 hours' notice. Requests made after this period will be disregarded, and the class will be considered as completed with no right to rescheduling.

    4. OBLIGATIONS OF THE PARTIES

    VOIX undertakes to: a) Provide the course in accordance with the description and schedule offered at the time of enrollment; b) Make the content, materials, and support tools available within the agreed timeframes; c) Guarantee qualified professionals and an environment conducive to learning; d) Issue a certificate of participation to students who meet the requirements. The STUDENT undertakes to: a) Attend classes and/or access the content regularly; b) Fulfill the proposed activities and tasks; c) Respect deadlines, rules, and instructions communicated by VOIX and/or instructors; d) Maintain updated contact information in the system; e) Use the provided platform appropriately and ethically.

    5. PAYMENT AND FINANCIAL CONDITIONS

    The price and payment methods are presented at the time of enrollment, including options for full or installment payment, via credit card, PIX, or other available means. Failure to pay on the agreed date implies: a) Suspension of access to the platform, classes, and correction services; b) Cancellation of the course after 15 days of default, without refund of amounts already paid.

    6. WITHDRAWAL AND REFUND POLICY

    The STUDENT may withdraw within 7 (seven) days from enrollment, with a full refund of any amounts paid, provided that the course has not yet started. After this period, no refund will be granted, regardless of the reason. In case of withdrawal before the start of the course, VOIX undertakes to make the refund within 10 (ten) business days.

    7. IMAGE AND VOICE RIGHTS

    By agreeing to this contract, the STUDENT authorizes VOIX, free of charge, to use their name, image, and voice captured during the course for institutional, educational, and marketing purposes, including but not limited to photos, screenshots, testimonials, and excerpts of recordings. This authorization is granted for an indefinite period and may be revoked by written request to contact@voixdufutur.com.

    8. LEGAL FRAMEWORK AND DISPUTE RESOLUTION

    This contract is governed by the laws of Canada, the legislation of Alberta, and applicable international treaties. The parties elect the Judicial District of Edmonton, Alberta, Canada, to settle any doubts or disputes arising from this contract, waiving any other, however privileged it may be. Edmonton, date of enrollment. VOIX DU FUTUR INC.